Refund policy

We want you to love every piece you order from Adornly Designs. If something isn't right, we're here to make it right.

Our return window

You may return eligible items within 7 days of the delivery date. Returns received after 7 days will not be accepted.

What can be returned

To qualify for a return, items must be:

  • Unworn and in original condition — no signs of wear, damage, or alteration
  • In the original packaging — with all tags, pouches, and protective materials intact
  • Accompanied by proof of purchase — your order number or confirmation email

What can't be returned

For hygiene and safety reasons, we cannot accept returns on:

  • Earrings of any style (pierced or clip-on)
  • Items marked "Final Sale"
  • Custom or personalized orders
  • Items that show any signs of wear, damage, or alteration

How to start a return

To initiate a return, email us at elevate@adornlydesigns.com within 7 days of delivery with:

  1. Your order number
  2. The item(s) you'd like to return
  3. The reason for the return

We'll respond within 1–2 business days with next steps and a prepaid return shipping label. We cover the cost of return shipping — you won't pay a penny to send it back.

Please do not ship items back to us without contacting us first. Unauthorized returns may not be processed.

Refunds

Once we receive and inspect your return, we'll send you an email confirming receipt. If approved, your refund will be processed to your original payment method within 5–7 business days. Depending on your bank or credit card, it may take an additional few days for the credit to appear on your statement.

Original shipping costs (if any) are non-refundable.

Damaged or defective items

If your item arrives damaged or defective, we're so sorry — please email us at elevate@adornlydesigns.com within 3 days of delivery with photos of the item and packaging. We'll arrange a replacement or full refund, whichever you prefer, at no cost to you.

Exchanges

We do not offer direct exchanges at this time. If you'd like a different piece, please return your original item for a refund and place a new order.

Questions?

We're real people and we genuinely want to help. Email us anytime at elevate@adornlydesigns.com">elevate@adornlydesigns.com.